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  • What are RTA cabinets?
    RTA Cabinets are the alternative to high priced, custom and semi-custom kitchen cabinets. They give both homeowners and professionals an affordable way to get a high quality cabinet at an affordable price.
  • Are the cabinets strong enough to hold granite or concrete?
    All of our cabinet lines are more than strong enough to hold granite or concrete.
  • Are the sides of the cabinets finished?
    Yes, the sides of the cabinets are finished to match the face frames and doors.
  • Can I buy just doors?
    Unfortunately we do not sell just doors. The only exception to that are the decorative end panels, which are actually doors, but they only come in widths that would fit on the sides of the cabinets.
  • Do I need toe kick?
    Our cabinets and vanities come with a built in toe kick system. But to create a uniform look across the front to hide the seams where the cabinets connect, you will need to buy additional toe kick.
  • Do you carry glass doors?
    We offer both mullion doors and open faced doors for our cabinets. They do not come with glass which allows you pick your own style of glass.
  • Is there any way to get unfinished cabinets?
    Sorry we only carry finished cabinetry.
  • Do you make any other finishes or door styles that are not on your website?
    All of the styles and finishes we carry are listed on the website.
  • Do I need to hire someone to assemble the cabinets?
    Some people do, but most people don't. It is really simple to assemble them and doesn't require any experience. We do offer the service for a minimal fee.
  • Do you offer installation services?
    We do not offer installation services.
  • What is your payment policy?
    You will be charged at the time you place your order. This is because we place orders with the manufacturers on your behalf. Once we order the items, we are often unable to cancel or must return and pay a restocking fee. Therefore we consider this charge a "100% deposit". If you have any questions or concerns regarding this policy, please contact our Customer Service Team.
  • What is your product, price, description and color policy?
    While we take measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen.
  • Do you offer a warranty on the cabinets?
    All products are covered by the manufacturer's warranty as well as any other warranty required by law. General warranty information for each manufacturer may be obtained within the product listing or by contacting the manufacturer directly. If you have more specific warranty information questions, please contact our Customer Service Team.
  • What does the warranty cover?
    The warranty covers any manufacturing defects or issues that occur once the cabinets are installed. We are not liable for issues that arise from improper installation or assembly. While it occassionally happens, we very rarely have any issues with the cabinets once they are installed.
  • I am missing an item, what should I do?"
    It is important to count everything when you receive your order. In some cases, accessories may be packaged together, so don't always go by the packing slip. If something is missing, note it on the packing slip and file a claim with our office.
  • How long do I have to file a claim?
    Any visible damage must be noted upon receipt. Please see our Terms & Conditions.
  • I filed a claim, but didn't receive a response. Why?"
    In some cases, it may take a couple of days for our claims department to research a claim, search for parts, and get you a response. We know that any type of damages can be a burden for our customers, so we try to process them as fast as possible. If you feel that your claim wasn't received, please contact our Customer Service Team.
  • The box looked fine, but when I opened it up, there was damage. What do I do?"
    This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box upon receipt. If you discover concealed damage, please report it to our Customer Support Team immediately.
  • Is there a restocking fee?
    Yes, there is a 25% restocking fee.
  • If I ordered the wrong size can I return/exchange it?
    As long as the item has not been assembled and is still in it's original packaging you may return/exchange. Any items returned in packaging other than the original packaging will be refused. An exchange fee may apply. There is a 25% restocking fee on merchandise returned for any reason other than a product defect or damage. Products that are custom or special order are not returnable. If you have any questions or concerns regarding this policy, our customer service staff will address your specific issues. Client is responsible for return shipping fees.
  • The box looked fine, but when I opened it up, there was damage. What do I do?
    This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please report it immediately.
  • What are your shortages/damages/and defects policies?
    Upon receipt of your order, check to see that you have received everything listed on the included packing slip. Check for damage and defects. You must notify us within three (3) days of receipt of any shortages, damages or defects, after which we cannot take responsibility for any shortages, damages or defects. If your product is received damaged or defective, we may inspect and repair or replace the product. If we determine that your product was not damaged or defective or if you returned the product and upon our inspection we determine the product is not damaged or defective, you may be charged for the cost of shipping plus a 25% restocking fee.
  • Can I cancel my order?
    You may cancel your order and receive a full refund, provided your order has not been processed. Typically, most orders are processed the same day they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Processed orders will incur a 10% administration fee if they are cancelled. Once an item is picked and processed for shipping, the terms of our Return Policy will take effect. A 25% restocking fee will apply.
  • Can I handle my own shipping?
    We work with 3rd party logistics companies, that allow us to get some low rates on shipping. We try to get the best rates possible for our customers, but if you are able to get a better rate, you can certainly handle your own shipping. If you want to handle your own shipping, you will be responsible for creating the paperwork, arranging the pickup, and filing any claims.

Still have questions? 



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